Aged Care Ratings

Southern Cross Care Marsfield Residential Aged Care

Marsfield, New South Wales

Southern Cross Care (NSW & ACT) Limited · Small home · Not for Profit

Overall Star Rating

Ranked 78 of 105 in Northern Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Excellent

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 227 target 225 +2 min
Registered nurse minutes 49 target 45 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 80% across all twelve questions.

Staff treat me with respect 93%
I feel safe here 100%
Staff are kind and caring 85%
I get the care I need 92%
Staff know what they are doing 92%
Staff follow up when I raise things 62%
Staff explain things to me 69%
I have a say in my daily activities 85%
I am encouraged to do things for myself 69%
This place is well run 100%
This place feels like home 84%
I like the food here 31%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 8%
Unplanned weight loss 5%
Falls 26%
Major injury from a fall 0%
Polypharmacy 32%
Antipsychotic medication 0%

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