Aged Care Ratings

Singleton Community Aged Care

Singleton, Western Australia

Luson Aged Care Pty Ltd · Large home · Not for Profit

Overall Star Rating

Ranked 50 of 54 in Metropolitan South West

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Significant improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 219 target 220 -1 min
Registered nurse minutes 43 target 44 -1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 79% across all twelve questions.

Staff treat me with respect 93%
I feel safe here 93%
Staff are kind and caring 86%
I get the care I need 82%
Staff know what they are doing 73%
Staff follow up when I raise things 62%
Staff explain things to me 76%
I have a say in my daily activities 96%
I am encouraged to do things for myself 86%
This place is well run 76%
This place feels like home 82%
I like the food here 44%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 26%
Unplanned weight loss 6%
Falls 33%
Major injury from a fall 0%
Polypharmacy 37%
Antipsychotic medication 10%

Other homes in Metropolitan South West

See all homes in Metropolitan South West →