Aged Care Ratings

Serene Residential Care Services

Lockleys, South Australia

Blu Dawn Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 25 of 31 in Metropolitan West

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Good
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 231 target 222 +9 min
Registered nurse minutes 60 target 44 +16 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 76% across all twelve questions.

Staff treat me with respect 83%
I feel safe here 91%
Staff are kind and caring 83%
I get the care I need 100%
Staff know what they are doing 75%
Staff follow up when I raise things 67%
Staff explain things to me 59%
I have a say in my daily activities 75%
I am encouraged to do things for myself 75%
This place is well run 75%
This place feels like home 67%
I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 21%
Unplanned weight loss 18%
Falls 43%
Major injury from a fall 0%
Polypharmacy 33%
Antipsychotic medication 10%

Compliance record

Current decision: Notice of Requirement to Agree

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