Aged Care Ratings

Seasons Living Mango Hill Care Suites

Mango Hill, Queensland

Seasons Living Australia Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 20 of 42 in Cabool

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 262 target 199 +63 min
Registered nurse minutes 59 target 41 +18 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 75% across all twelve questions.

Staff treat me with respect 83%
I feel safe here 91%
Staff are kind and caring 83%
I get the care I need 75%
Staff know what they are doing 75%
Staff follow up when I raise things 83%
Staff explain things to me 58%
I have a say in my daily activities 59%
I am encouraged to do things for myself 67%
This place is well run 83%
This place feels like home 83%
I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 7%
Unplanned weight loss 14%
Falls 38%
Major injury from a fall 3%
Polypharmacy 40%
Antipsychotic medication 0%

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