RFBI Leeton Masonic Village

Leeton, New South Wales

Royal Freemasons' Benevolent Institution · Small home · Not for Profit

Overall Star Rating

Ranked 47 of 52 in Riverina/Murray

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Good

Compliance Excellent

Staffing Significant improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 203 target 206 -3 min

Registered nurse minutes 39 target 42 -3 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 93% across all twelve questions.

Staff treat me with respect 92%

I feel safe here 100%

Staff are kind and caring 92%

I get the care I need 100%

Staff know what they are doing 92%

Staff follow up when I raise things 84%

Staff explain things to me 93%

I have a say in my daily activities 100%

I am encouraged to do things for myself 100%

This place is well run 100%

This place feels like home 92%

I like the food here 69%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 38%

Unplanned weight loss 2%

Falls 30%

Major injury from a fall 2%

Polypharmacy 39%

Antipsychotic medication 10%

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