Aged Care Ratings

Resthaven On Quarry

North Mackay, Queensland

APOLLO CARE OPERATIONS PTY LIMITED · Medium home · Private for Profit

Overall Star Rating

Ranked 7 of 10 in Mackay

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated
Residents’ experience Not yet rated
Compliance Good
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 245 target 223 +22 min
Registered nurse minutes 60 target 45 +15 min
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What residents said

No residents' survey has been published for this home. Around one in five residents nationally is interviewed each year, so not every home has a result in every round.

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 48%
Unplanned weight loss 6%
Falls 36%
Major injury from a fall 0%
Polypharmacy 41%
Antipsychotic medication 0%

Compliance record

No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year

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