Respect Riverside Gardens

Nambucca Heads, New South Wales

Respect Group Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 51 of 52 in Mid North Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated

Residents’ experience Acceptable

Compliance Not yet rated

Staffing Acceptable

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 231 target 223 +8 min

Registered nurse minutes 49 target 45 +4 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 95%

I feel safe here 95%

Staff are kind and caring 95%

I get the care I need 84%

Staff know what they are doing 84%

Staff follow up when I raise things 74%

Staff explain things to me 79%

I have a say in my daily activities 95%

I am encouraged to do things for myself 89%

This place is well run 79%

This place feels like home 73%

I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 31%

Unplanned weight loss 8%

Falls 25%

Major injury from a fall 0%

Polypharmacy 35%

Antipsychotic medication 20%

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