Aged Care Ratings

Regis Sandgate - Musgrave

Sandgate, Queensland

Regis Aged Care Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 12 of 45 in Brisbane North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 211 target 212 -1 min
Registered nurse minutes 45 target 43 +2 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 94% across all twelve questions.

Staff treat me with respect 98%
I feel safe here 97%
Staff are kind and caring 100%
I get the care I need 95%
Staff know what they are doing 100%
Staff follow up when I raise things 87%
Staff explain things to me 95%
I have a say in my daily activities 97%
I am encouraged to do things for myself 95%
This place is well run 88%
This place feels like home 97%
I like the food here 74%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 8%
Unplanned weight loss 6%
Falls 32%
Major injury from a fall 1%
Polypharmacy 40%
Antipsychotic medication 10%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

Other homes in Brisbane North

See all homes in Brisbane North →