Aged Care Ratings

Regis Greenbank

Boronia Heights, Queensland

RETIREMENT CARE AUSTRALIA (LOGAN) PTY LTD · Large home · Private for Profit

Overall Star Rating

Ranked 21 of 24 in Logan River Valley

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 231 target 231 +0 min
Registered nurse minutes 48 target 46 +2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 72% across all twelve questions.

Staff treat me with respect 80%
I feel safe here 92%
Staff are kind and caring 84%
I get the care I need 72%
Staff know what they are doing 76%
Staff follow up when I raise things 64%
Staff explain things to me 60%
I have a say in my daily activities 76%
I am encouraged to do things for myself 64%
This place is well run 76%
This place feels like home 64%
I like the food here 56%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 16%
Unplanned weight loss 13%
Falls 30%
Major injury from a fall 2%
Polypharmacy 41%
Antipsychotic medication 15%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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