Aged Care Ratings

Regis Frankston

Frankston, Victoria

Regis Aged Care Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 133 of 152 in Southern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 223 target 224 -1 min
Registered nurse minutes 46 target 45 +1 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 73% across all twelve questions.

Staff treat me with respect 83%
I feel safe here 89%
Staff are kind and caring 83%
I get the care I need 83%
Staff know what they are doing 84%
Staff follow up when I raise things 45%
Staff explain things to me 61%
I have a say in my daily activities 89%
I am encouraged to do things for myself 61%
This place is well run 78%
This place feels like home 72%
I like the food here 44%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%
Restrictive practices 22%
Unplanned weight loss 9%
Falls 32%
Major injury from a fall 0%
Polypharmacy 43%
Antipsychotic medication 14%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

Other homes in Southern Metro

See all homes in Southern Metro →