Regis Elermore Vale

Elermore Vale, New South Wales

Regis Aged Care Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 34 of 70 in Hunter

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Acceptable

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 228 target 227 +1 min

Registered nurse minutes 49 target 45 +4 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 94% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 95%

I get the care I need 96%

Staff know what they are doing 100%

Staff follow up when I raise things 91%

Staff explain things to me 91%

I have a say in my daily activities 95%

I am encouraged to do things for myself 100%

This place is well run 91%

This place feels like home 95%

I like the food here 78%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 22%

Unplanned weight loss 10%

Falls 38%

Major injury from a fall 0%

Polypharmacy 30%

Antipsychotic medication 13%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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