Aged Care Ratings

Regents Garden Residential Aged Care Resort - Lake Joondalup

Wanneroo, Western Australia

Regents Garden Lake Joondalup Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 33 of 61 in Metropolitan North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 236 target 226 +10 min
Registered nurse minutes 49 target 45 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 85% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 95%
Staff are kind and caring 95%
I get the care I need 100%
Staff know what they are doing 90%
Staff follow up when I raise things 90%
Staff explain things to me 75%
I have a say in my daily activities 90%
I am encouraged to do things for myself 70%
This place is well run 85%
This place feels like home 75%
I like the food here 60%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 8%
Unplanned weight loss 2%
Falls 25%
Major injury from a fall 2%
Polypharmacy 36%
Antipsychotic medication 5%

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