Redland Residential Care Facility

Cleveland, Queensland

Metro South Hospital and Health Service · Large home · Government

Overall Star Rating

Ranked 60 of 69 in Brisbane South

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated

Residents’ experience Acceptable

Compliance Not yet rated

Staffing Not yet rated

Quality measures Not yet rated

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day — no target published

Registered nurse minutes — no target published

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 86% across all twelve questions.

Staff treat me with respect 82%

I feel safe here 100%

Staff are kind and caring 91%

I get the care I need 87%

Staff know what they are doing 91%

Staff follow up when I raise things 82%

Staff explain things to me 87%

I have a say in my daily activities 87%

I am encouraged to do things for myself 91%

This place is well run 91%

This place feels like home 81%

I like the food here 59%

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