Preston Hilltop Care Community

Preston, Victoria

DPG Services Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 70 of 86 in Northern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Good

Staffing Improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 210 target 223 -13 min

Registered nurse minutes 45 target 45 +0 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 82% across all twelve questions.

Staff treat me with respect 87%

I feel safe here 80%

Staff are kind and caring 94%

I get the care I need 87%

Staff know what they are doing 80%

Staff follow up when I raise things 87%

Staff explain things to me 87%

I have a say in my daily activities 86%

I am encouraged to do things for myself 87%

This place is well run 73%

This place feels like home 86%

I like the food here 53%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 43%

Unplanned weight loss 5%

Falls 28%

Major injury from a fall 2%

Polypharmacy 34%

Antipsychotic medication 9%

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