Aged Care Ratings

Prague House

Kew, Victoria

ST. VINCENT'S HOSPITAL (MELBOURNE) LIMITED · Small home · Not for Profit

Overall Star Rating

Ranked 71 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Good
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 206 target 195 +11 min
Registered nurse minutes 50 target 41 +9 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 92%
I feel safe here 91%
Staff are kind and caring 92%
I get the care I need 92%
Staff know what they are doing 83%
Staff follow up when I raise things 59%
Staff explain things to me 75%
I have a say in my daily activities 100%
I am encouraged to do things for myself 75%
This place is well run 83%
This place feels like home 92%
I like the food here 59%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 25%
Unplanned weight loss 9%
Falls 20%
Major injury from a fall 0%
Polypharmacy 52%
Antipsychotic medication 0%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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