Aged Care Ratings

Pennwood Village

Pennington, South Australia

Serbian Community Welfare Association of SA Inc · Small home · Not for Profit

Overall Star Rating

Ranked 12 of 31 in Metropolitan West

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 235 target 220 +15 min
Registered nurse minutes 50 target 45 +5 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 85%
I feel safe here 72%
Staff are kind and caring 78%
I get the care I need 72%
Staff know what they are doing 71%
Staff follow up when I raise things 79%
Staff explain things to me 92%
I have a say in my daily activities 78%
I am encouraged to do things for myself 71%
This place is well run 85%
This place feels like home 78%
I like the food here 72%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 0%
Unplanned weight loss 11%
Falls 40%
Major injury from a fall 0%
Polypharmacy 36%
Antipsychotic medication 16%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in Metropolitan West

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