Aged Care Ratings

Palm Lake Care Beachmere

Beachmere, Queensland

Palm Lake Care Operations Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 22 of 42 in Cabool

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Improvement needed
Compliance Excellent
Staffing Excellent
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 238 target 210 +28 min
Registered nurse minutes 55 target 42 +13 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 70% across all twelve questions.

Staff treat me with respect 72%
I feel safe here 94%
Staff are kind and caring 84%
I get the care I need 94%
Staff know what they are doing 67%
Staff follow up when I raise things 61%
Staff explain things to me 50%
I have a say in my daily activities 100%
I am encouraged to do things for myself 55%
This place is well run 61%
This place feels like home 72%
I like the food here 28%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 11%
Unplanned weight loss 6%
Falls 35%
Major injury from a fall 3%
Polypharmacy 44%
Antipsychotic medication 11%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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