Aged Care Ratings

Palm Lake Aged Care Deception Bay

Deception Bay, Queensland

Palm Lake Care Operations Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 33 of 42 in Cabool

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Acceptable
Staffing Excellent
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 245 target 213 +32 min
Registered nurse minutes 60 target 43 +17 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 79% across all twelve questions.

Staff treat me with respect 86%
I feel safe here 100%
Staff are kind and caring 93%
I get the care I need 87%
Staff know what they are doing 86%
Staff follow up when I raise things 60%
Staff explain things to me 73%
I have a say in my daily activities 93%
I am encouraged to do things for myself 73%
This place is well run 73%
This place feels like home 87%
I like the food here 40%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 33%
Unplanned weight loss 7%
Falls 30%
Major injury from a fall 1%
Polypharmacy 48%
Antipsychotic medication 15%

Compliance record

Current decision: Notice of Requirement to Agree

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