Aged Care Ratings

Our Lady Mercy Place Harris Park

Harris Park, New South Wales

Mercy Aged and Community Care Ltd · Medium home · Not for Profit

Overall Star Rating

Ranked 47 of 67 in Western Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Good
Staffing Good
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 235 target 227 +8 min
Registered nurse minutes 54 target 45 +9 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 73% across all twelve questions.

Staff treat me with respect 72%
I feel safe here 78%
Staff are kind and caring 79%
I get the care I need 78%
Staff know what they are doing 71%
Staff follow up when I raise things 79%
Staff explain things to me 57%
I have a say in my daily activities 93%
I am encouraged to do things for myself 65%
This place is well run 71%
This place feels like home 79%
I like the food here 50%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 6%
Unplanned weight loss 5%
Falls 25%
Major injury from a fall 3%
Polypharmacy 43%
Antipsychotic medication 5%

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