Multicultural Community Services Geelong Inc

North Geelong, Victoria

Multicultural Community Services Geelong Inc · Large home · Not for Profit

Overall Star Rating

Ranked 65 of 65 in Barwon-South Western

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated

Residents’ experience Good

Compliance Not yet rated

Staffing Significant improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 219 -2 min

Registered nurse minutes 43 target 44 -1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 91% across all twelve questions.

Staff treat me with respect 96%

I feel safe here 96%

Staff are kind and caring 100%

I get the care I need 96%

Staff know what they are doing 87%

Staff follow up when I raise things 92%

Staff explain things to me 75%

I have a say in my daily activities 96%

I am encouraged to do things for myself 71%

This place is well run 92%

This place feels like home 100%

I like the food here 91%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 11%

Unplanned weight loss 9%

Falls 27%

Major injury from a fall 2%

Polypharmacy 40%

Antipsychotic medication 11%

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