Aged Care Ratings

Monash Gardens

Mulgrave, Victoria

Royal Freemasons Ltd · Medium home · Not for Profit

Overall Star Rating

Ranked 74 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Good
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 232 target 215 +17 min
Registered nurse minutes 47 target 44 +3 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 82% across all twelve questions.

Staff treat me with respect 87%
I feel safe here 87%
Staff are kind and caring 88%
I get the care I need 100%
Staff know what they are doing 82%
Staff follow up when I raise things 75%
Staff explain things to me 62%
I have a say in my daily activities 88%
I am encouraged to do things for myself 68%
This place is well run 87%
This place feels like home 87%
I like the food here 75%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 14%
Unplanned weight loss 7%
Falls 27%
Major injury from a fall 1%
Polypharmacy 36%
Antipsychotic medication 15%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

Other homes in Eastern Metro

See all homes in Eastern Metro →