Aged Care Ratings

MercyCare Wembley Catherine McAuley

Wembley, Western Australia

Mercy Community Services Limited · Large home · Not for Profit

Overall Star Rating

Ranked 40 of 61 in Metropolitan North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 216 +1 min
Registered nurse minutes 46 target 44 +2 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 96%
Staff are kind and caring 88%
I get the care I need 96%
Staff know what they are doing 87%
Staff follow up when I raise things 79%
Staff explain things to me 71%
I have a say in my daily activities 100%
I am encouraged to do things for myself 75%
This place is well run 84%
This place feels like home 88%
I like the food here 54%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 19%
Unplanned weight loss 9%
Falls 36%
Major injury from a fall 1%
Polypharmacy 27%
Antipsychotic medication 2%

Other homes in Metropolitan North

See all homes in Metropolitan North →