MercyCare Joondalup

Joondalup, Western Australia

Mercy Human Services Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 39 of 61 in Metropolitan North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Excellent

Staffing Good

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 211 target 209 +2 min

Registered nurse minutes 48 target 43 +5 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 95%

I feel safe here 100%

Staff are kind and caring 95%

I get the care I need 95%

Staff know what they are doing 94%

Staff follow up when I raise things 69%

Staff explain things to me 48%

I have a say in my daily activities 94%

I am encouraged to do things for myself 69%

This place is well run 85%

This place feels like home 95%

I like the food here 63%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 13%

Unplanned weight loss 19%

Falls 32%

Major injury from a fall 4%

Polypharmacy 40%

Antipsychotic medication 6%

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