Mercy Place East Melbourne

East Melbourne, Victoria

Mercy Aged and Community Care Ltd · Medium home · Not for Profit

Overall Star Rating

Ranked 52 of 71 in Western Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Excellent

Staffing Excellent

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 237 target 223 +14 min

Registered nurse minutes 59 target 45 +14 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 76% across all twelve questions.

Staff treat me with respect 90%

I feel safe here 95%

Staff are kind and caring 90%

I get the care I need 80%

Staff know what they are doing 80%

Staff follow up when I raise things 60%

Staff explain things to me 65%

I have a say in my daily activities 95%

I am encouraged to do things for myself 70%

This place is well run 70%

This place feels like home 75%

I like the food here 45%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%

Restrictive practices 4%

Unplanned weight loss 10%

Falls 24%

Major injury from a fall 4%

Polypharmacy 40%

Antipsychotic medication 0%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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