Aged Care Ratings

Mercy Health Bethlehem Home For The Aged

Golden Square, Victoria

Mercy Aged and Community Care Ltd · Large home · Not for Profit

Overall Star Rating

Ranked 40 of 64 in Loddon-Mallee

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Good
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 216 target 211 +5 min
Registered nurse minutes 49 target 43 +6 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 88%
I feel safe here 100%
Staff are kind and caring 96%
I get the care I need 92%
Staff know what they are doing 88%
Staff follow up when I raise things 88%
Staff explain things to me 71%
I have a say in my daily activities 100%
I am encouraged to do things for myself 87%
This place is well run 75%
This place feels like home 88%
I like the food here 66%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 9%
Unplanned weight loss 9%
Falls 31%
Major injury from a fall 1%
Polypharmacy 39%
Antipsychotic medication 9%

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