McLean Care CWA House

Oakey, Queensland

McLean Care Ltd · Small home · Not for Profit

Overall Star Rating

Ranked 22 of 41 in Darling Downs

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Excellent

Staffing Excellent

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 232 target 211 +21 min

Registered nurse minutes 52 target 43 +9 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 81% across all twelve questions.

Staff treat me with respect 84%

I feel safe here 100%

Staff are kind and caring 92%

I get the care I need 84%

Staff know what they are doing 83%

Staff follow up when I raise things 84%

Staff explain things to me 83%

I have a say in my daily activities 84%

I am encouraged to do things for myself 91%

This place is well run 67%

This place feels like home 67%

I like the food here 50%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 33%

Unplanned weight loss 14%

Falls 25%

Major injury from a fall 2%

Polypharmacy 68%

Antipsychotic medication 5%

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