McKellar Centre

North Geelong, Victoria

Barwon Health · Large home · Government

Overall Star Rating

Ranked 38 of 65 in Barwon-South Western

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Excellent

Staffing Excellent

Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 243 target 224 +19 min

Registered nurse minutes 75 target 45 +30 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 88% across all twelve questions.

Staff treat me with respect 92%

I feel safe here 95%

Staff are kind and caring 100%

I get the care I need 95%

Staff know what they are doing 92%

Staff follow up when I raise things 84%

Staff explain things to me 73%

I have a say in my daily activities 92%

I am encouraged to do things for myself 81%

This place is well run 89%

This place feels like home 87%

I like the food here 76%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 40%

Unplanned weight loss 7%

Falls 33%

Major injury from a fall 1%

Polypharmacy 40%

Antipsychotic medication 17%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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