Mater Christi Aged Care Facility

Toormina, New South Wales

The Trustees of the Roman Catholic Church for the Diocese of Lismore Sawtell Catholic Care of the Aged Committee · Medium home · Not for Profit

Overall Star Rating

Ranked 15 of 52 in Mid North Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Good

Staffing Good

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 242 target 222 +20 min

Registered nurse minutes 48 target 45 +3 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 93% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 90%

Staff are kind and caring 100%

I get the care I need 95%

Staff know what they are doing 95%

Staff follow up when I raise things 95%

Staff explain things to me 84%

I have a say in my daily activities 100%

I am encouraged to do things for myself 95%

This place is well run 100%

This place feels like home 100%

I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 31%

Unplanned weight loss 10%

Falls 32%

Major injury from a fall 1%

Polypharmacy 35%

Antipsychotic medication 17%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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