Aged Care Ratings

Marina Residential Aged Care Service

Altona North, Victoria

Jimroy Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 66 of 71 in Western Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Significant improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 222 target 230 -8 min
Registered nurse minutes 42 target 46 -4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 75% across all twelve questions.

Staff treat me with respect 91%
I feel safe here 97%
Staff are kind and caring 94%
I get the care I need 79%
Staff know what they are doing 82%
Staff follow up when I raise things 59%
Staff explain things to me 62%
I have a say in my daily activities 65%
I am encouraged to do things for myself 79%
This place is well run 67%
This place feels like home 73%
I like the food here 56%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 39%
Unplanned weight loss 5%
Falls 20%
Major injury from a fall 0%
Polypharmacy 31%
Antipsychotic medication 22%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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