Aged Care Ratings

Marco Polo Aged Care Facility

Unanderra, New South Wales

Illawarra Retirement Trust · Medium home · Not for Profit

Overall Star Rating

Ranked 35 of 43 in Illawarra

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 264 target 223 +41 min
Registered nurse minutes 52 target 45 +7 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 87%
I feel safe here 75%
Staff are kind and caring 94%
I get the care I need 88%
Staff know what they are doing 87%
Staff follow up when I raise things 74%
Staff explain things to me 75%
I have a say in my daily activities 100%
I am encouraged to do things for myself 75%
This place is well run 62%
This place feels like home 69%
I like the food here 50%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 22%
Unplanned weight loss 6%
Falls 38%
Major injury from a fall 1%
Polypharmacy 46%
Antipsychotic medication 20%

Compliance record

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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