Laurieton Lakeside Aged Care Residence

Laurieton, New South Wales

Halenvy Pty Limited · Medium home · Private for Profit

Overall Star Rating

Ranked 19 of 52 in Mid North Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Good

Staffing Acceptable

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 220 target 212 +8 min

Registered nurse minutes 45 target 43 +2 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 91% across all twelve questions.

Staff treat me with respect 94%

I feel safe here 100%

Staff are kind and caring 95%

I get the care I need 94%

Staff know what they are doing 89%

Staff follow up when I raise things 94%

Staff explain things to me 89%

I have a say in my daily activities 95%

I am encouraged to do things for myself 95%

This place is well run 83%

This place feels like home 94%

I like the food here 67%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 40%

Unplanned weight loss 3%

Falls 27%

Major injury from a fall 5%

Polypharmacy 18%

Antipsychotic medication 1%

Compliance record

Current decision: Notice to Remedy (NTR)

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