Karlarra House

South Hedland, Western Australia

WA Country Health Service · Small home · Government

Overall Star Rating

Ranked 2 of 2 in Pilbara

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Excellent

Staffing Excellent

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 255 target 217 +38 min

Registered nurse minutes 50 target 43 +7 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 76% across all twelve questions.

Staff treat me with respect 75%

I feel safe here 91%

Staff are kind and caring 91%

I get the care I need 91%

Staff know what they are doing 84%

Staff follow up when I raise things 50%

Staff explain things to me 50%

I have a say in my daily activities 100%

I am encouraged to do things for myself 91%

This place is well run 58%

This place feels like home 83%

I like the food here 50%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%

Restrictive practices 67%

Unplanned weight loss 6%

Falls 25%

Major injury from a fall 0%

Polypharmacy 43%

Antipsychotic medication 26%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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