James Barker House

Footscray, Victoria

The Salvation Army (NSW) Property Trust · Large home · Not for Profit

Overall Star Rating

Ranked 70 of 71 in Western Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated

Residents’ experience Acceptable

Compliance Not yet rated

Staffing Good

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 211 +6 min

Registered nurse minutes 50 target 43 +7 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 85%

I feel safe here 90%

Staff are kind and caring 81%

I get the care I need 81%

Staff know what they are doing 76%

Staff follow up when I raise things 71%

Staff explain things to me 67%

I have a say in my daily activities 95%

I am encouraged to do things for myself 86%

This place is well run 76%

This place feels like home 77%

I like the food here 52%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 26%

Unplanned weight loss 5%

Falls 34%

Major injury from a fall 1%

Polypharmacy 34%

Antipsychotic medication 0%

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