Aged Care Ratings

Ivanhoe Grand Care Community

Ivanhoe, Victoria

DPG Services Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 69 of 86 in Northern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 203 target 216 -13 min
Registered nurse minutes 44 target 44 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 82% across all twelve questions.

Staff treat me with respect 91%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 88%
Staff know what they are doing 86%
Staff follow up when I raise things 82%
Staff explain things to me 73%
I have a say in my daily activities 83%
I am encouraged to do things for myself 85%
This place is well run 71%
This place feels like home 76%
I like the food here 53%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 7%
Unplanned weight loss 6%
Falls 38%
Major injury from a fall 1%
Polypharmacy 42%
Antipsychotic medication 15%

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