Aged Care Ratings

IRT Berala on the Park

Auburn, New South Wales

Illawarra Retirement Trust · Medium home · Not for Profit

Overall Star Rating

Ranked 42 of 67 in Western Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 245 target 232 +13 min
Registered nurse minutes 53 target 46 +7 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 79% across all twelve questions.

Staff treat me with respect 89%
I feel safe here 94%
Staff are kind and caring 84%
I get the care I need 84%
Staff know what they are doing 69%
Staff follow up when I raise things 74%
Staff explain things to me 74%
I have a say in my daily activities 90%
I am encouraged to do things for myself 89%
This place is well run 85%
This place feels like home 73%
I like the food here 42%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 17%
Unplanned weight loss 4%
Falls 32%
Major injury from a fall 3%
Polypharmacy 40%
Antipsychotic medication 5%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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