Aged Care Ratings

Infinite Care Ashmore

Ashmore, Queensland

Shalimah Aust Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 42 of 54 in South Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 222 -5 min
Registered nurse minutes 47 target 45 +2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 80% across all twelve questions.

Staff treat me with respect 83%
I feel safe here 90%
Staff are kind and caring 90%
I get the care I need 87%
Staff know what they are doing 77%
Staff follow up when I raise things 76%
Staff explain things to me 77%
I have a say in my daily activities 77%
I am encouraged to do things for myself 83%
This place is well run 80%
This place feels like home 83%
I like the food here 60%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 30%
Unplanned weight loss 6%
Falls 29%
Major injury from a fall 4%
Polypharmacy 37%
Antipsychotic medication 0%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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