Aged Care Ratings

Highton Gardens Care Community

Highton, Victoria

DPG Services Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 58 of 65 in Barwon-South Western

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 212 target 223 -11 min
Registered nurse minutes 47 target 45 +2 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 89% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 94%
Staff follow up when I raise things 94%
Staff explain things to me 65%
I have a say in my daily activities 100%
I am encouraged to do things for myself 53%
This place is well run 95%
This place feels like home 89%
I like the food here 83%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 36%
Unplanned weight loss 6%
Falls 36%
Major injury from a fall 2%
Polypharmacy 36%
Antipsychotic medication 12%

Other homes in Barwon-South Western

See all homes in Barwon-South Western →