Harold Williams Home

Broken Hill, New South Wales

Southern Cross Care (QLD) Ltd · Small home · Not for Profit

Overall Star Rating

Ranked 20 of 25 in Orana Far West

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Good

Staffing Good

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 214 target 212 +2 min

Registered nurse minutes 55 target 43 +12 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 81% across all twelve questions.

Staff treat me with respect 84%

I feel safe here 92%

Staff are kind and caring 92%

I get the care I need 92%

Staff know what they are doing 69%

Staff follow up when I raise things 76%

Staff explain things to me 69%

I have a say in my daily activities 77%

I am encouraged to do things for myself 77%

This place is well run 100%

This place feels like home 92%

I like the food here 54%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 3%

Unplanned weight loss 6%

Falls 39%

Major injury from a fall 0%

Polypharmacy 46%

Antipsychotic medication 0%

Compliance record

No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year

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