HammondCare Waratah

Waratah, New South Wales

HammondCare · Large home · Not for Profit

Overall Star Rating

Ranked 59 of 70 in Hunter

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Good

Compliance Good

Staffing Acceptable

Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 219 target 218 +1 min

Registered nurse minutes 44 target 44 +0 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 94% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 98%

Staff are kind and caring 97%

I get the care I need 98%

Staff know what they are doing 96%

Staff follow up when I raise things 94%

Staff explain things to me 89%

I have a say in my daily activities 98%

I am encouraged to do things for myself 96%

This place is well run 96%

This place feels like home 98%

I like the food here 64%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 43%

Unplanned weight loss 8%

Falls 33%

Major injury from a fall 3%

Polypharmacy 47%

Antipsychotic medication 10%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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