Aged Care Ratings

Hamlyn Terrace Care Community

Hamlyn Terrace, New South Wales

DPG Services Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 35 of 37 in Central Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Good
Staffing Significant improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 195 target 211 -16 min
Registered nurse minutes 42 target 43 -1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 90% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 82%
Staff follow up when I raise things 96%
Staff explain things to me 82%
I have a say in my daily activities 96%
I am encouraged to do things for myself 87%
This place is well run 87%
This place feels like home 87%
I like the food here 65%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 9%
Unplanned weight loss 11%
Falls 29%
Major injury from a fall 3%
Polypharmacy 39%
Antipsychotic medication 12%

Compliance record

No Regulatory decisions, and no Quality Standards grades recorded whilst operating continuously for over one year

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