Aged Care Ratings

Guildford Village

Guildford, Western Australia

Pu-Fam Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 32 of 43 in Metropolitan East

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Acceptable
Staffing Good
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 214 target 210 +4 min
Registered nurse minutes 50 target 42 +8 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 97% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 100%
Staff explain things to me 100%
I have a say in my daily activities 93%
I am encouraged to do things for myself 100%
This place is well run 93%
This place feels like home 100%
I like the food here 79%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 20%
Unplanned weight loss 9%
Falls 37%
Major injury from a fall 3%
Polypharmacy 21%
Antipsychotic medication 17%

Compliance record

Current decision: Notice of Decision to impose Sanction (Sanction)

Regulatory decision became non-current within the past year, and no Quality Standards grades recorded

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