Aged Care Ratings

Grafton Community Aged Care

South Grafton, New South Wales

Luson Aged Care Pty Ltd · Large home · Not for Profit

Overall Star Rating

Ranked 44 of 45 in Far North Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated
Residents’ experience Good
Compliance Not yet rated
Staffing Not yet rated
Quality measures Not yet rated

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day no target published
Registered nurse minutes no target published
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 94% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 92%
Staff know what they are doing 92%
Staff follow up when I raise things 100%
Staff explain things to me 85%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 84%
This place feels like home 93%
I like the food here 77%

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