Aged Care Ratings

Grafton Aged Care Home

Grafton, New South Wales

Fresh Fields Management (NSW) Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 42 of 45 in Far North Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Improvement needed
Compliance Excellent
Staffing Improvement needed
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 225 target 231 -6 min
Registered nurse minutes 48 target 46 +2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 72% across all twelve questions.

Staff treat me with respect 84%
I feel safe here 77%
Staff are kind and caring 84%
I get the care I need 85%
Staff know what they are doing 54%
Staff follow up when I raise things 69%
Staff explain things to me 31%
I have a say in my daily activities 84%
I am encouraged to do things for myself 92%
This place is well run 77%
This place feels like home 69%
I like the food here 62%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 88%
Unplanned weight loss 4%
Falls 42%
Major injury from a fall 0%
Polypharmacy 59%
Antipsychotic medication 39%

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