Aged Care Ratings

Goodwin Farrer (George Sautelle House)

Farrer, Australian Capital Territory

Goodwin Aged Care Services Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 7 of 29 in ACT

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Good
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 228 target 202 +26 min
Registered nurse minutes 43 target 41 +2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 90% across all twelve questions.

Staff treat me with respect 94%
I feel safe here 94%
Staff are kind and caring 87%
I get the care I need 100%
Staff know what they are doing 82%
Staff follow up when I raise things 87%
Staff explain things to me 82%
I have a say in my daily activities 88%
I am encouraged to do things for myself 100%
This place is well run 94%
This place feels like home 87%
I like the food here 87%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 19%
Unplanned weight loss 8%
Falls 33%
Major injury from a fall 2%
Polypharmacy 32%
Antipsychotic medication 10%

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