Aged Care Ratings

Gibson Street Complex

North Bendigo, Victoria

BENDIGO HEALTH · Large home · Government

Overall Star Rating

Ranked 36 of 64 in Loddon-Mallee

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Good
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 218 target 212 +6 min
Registered nurse minutes 103 target 43 +60 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 90% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 100%
Staff are kind and caring 95%
I get the care I need 100%
Staff know what they are doing 95%
Staff follow up when I raise things 78%
Staff explain things to me 86%
I have a say in my daily activities 87%
I am encouraged to do things for myself 100%
This place is well run 87%
This place feels like home 83%
I like the food here 78%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 3%
Unplanned weight loss 11%
Falls 24%
Major injury from a fall 0%
Polypharmacy 47%
Antipsychotic medication 7%

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