Aged Care Ratings

Genista Aged Care Facility

Greystanes, New South Wales

AEQURA RESIDENCES PTY LIMITED · Medium home · Private for Profit

Overall Star Rating

Ranked 67 of 67 in Western Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated
Residents’ experience Acceptable
Compliance Not yet rated
Staffing Acceptable
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 234 target 227 +7 min
Registered nurse minutes 48 target 45 +3 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 68% across all twelve questions.

Staff treat me with respect 87%
I feel safe here 100%
Staff are kind and caring 94%
I get the care I need 69%
Staff know what they are doing 56%
Staff follow up when I raise things 62%
Staff explain things to me 44%
I have a say in my daily activities 82%
I am encouraged to do things for myself 69%
This place is well run 63%
This place feels like home 63%
I like the food here 31%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 29%
Unplanned weight loss 4%
Falls 37%
Major injury from a fall 1%
Polypharmacy 41%
Antipsychotic medication 8%

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