Aged Care Ratings

Estia Health Valley View

Valley View, South Australia

ESTIA INVESTMENTS PTY. LTD. · Medium home · Private for Profit

Overall Star Rating

Ranked 12 of 41 in Metropolitan North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 232 target 231 +1 min
Registered nurse minutes 47 target 46 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 94%
I feel safe here 100%
Staff are kind and caring 93%
I get the care I need 100%
Staff know what they are doing 88%
Staff follow up when I raise things 75%
Staff explain things to me 63%
I have a say in my daily activities 68%
I am encouraged to do things for myself 75%
This place is well run 94%
This place feels like home 87%
I like the food here 69%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 10%
Unplanned weight loss 7%
Falls 26%
Major injury from a fall 2%
Polypharmacy 35%
Antipsychotic medication 9%

Compliance record

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

Other homes in Metropolitan North

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