Aged Care Ratings

Estia Health Twin Waters

Twin Waters, Queensland

ESTIA INVESTMENTS PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 42 of 54 in Sunshine Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 218 target 210 +8 min
Registered nurse minutes 45 target 43 +2 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 96%
I feel safe here 95%
Staff are kind and caring 96%
I get the care I need 91%
Staff know what they are doing 87%
Staff follow up when I raise things 70%
Staff explain things to me 74%
I have a say in my daily activities 95%
I am encouraged to do things for myself 100%
This place is well run 82%
This place feels like home 83%
I like the food here 79%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%
Restrictive practices 17%
Unplanned weight loss 13%
Falls 35%
Major injury from a fall 1%
Polypharmacy 29%
Antipsychotic medication 17%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in Sunshine Coast

See all homes in Sunshine Coast →