Estia Health Southport

Southport, Queensland

ESTIA INVESTMENTS PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 28 of 54 in South Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Acceptable

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 226 target 223 +3 min

Registered nurse minutes 49 target 45 +4 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 90%

I feel safe here 100%

Staff are kind and caring 100%

I get the care I need 75%

Staff know what they are doing 65%

Staff follow up when I raise things 90%

Staff explain things to me 75%

I have a say in my daily activities 80%

I am encouraged to do things for myself 85%

This place is well run 85%

This place feels like home 95%

I like the food here 70%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 11%

Unplanned weight loss 11%

Falls 30%

Major injury from a fall 3%

Polypharmacy 37%

Antipsychotic medication 7%

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