Aged Care Ratings

Estia Health Myrtle Bank

Myrtle Bank, South Australia

ESTIA INVESTMENTS PTY. LTD. · Medium home · Private for Profit

Overall Star Rating

Ranked 18 of 37 in Metropolitan East

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 228 target 227 +1 min
Registered nurse minutes 49 target 45 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 87%
I feel safe here 87%
Staff are kind and caring 87%
I get the care I need 93%
Staff know what they are doing 73%
Staff follow up when I raise things 80%
Staff explain things to me 87%
I have a say in my daily activities 86%
I am encouraged to do things for myself 74%
This place is well run 80%
This place feels like home 87%
I like the food here 73%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%
Restrictive practices 18%
Unplanned weight loss 6%
Falls 24%
Major injury from a fall 0%
Polypharmacy 14%
Antipsychotic medication 5%

Compliance record

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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